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You are watching: Comcast on screen guide not working


My family members has offered Comcast Xfinity together its major cable tv provider because that years.

So as soon as they exit their brand-new X1 platform, us figured it’d do for the smoothest transition without having to rewire much of our TV equipment.

I favored the way its interface looks, and all the streaming services accessible on it.

One day, as I switched on mine set-top box and TV, i realized that my remote wasn’t working.

I pressed number of buttons ~ above the remote control but nothing happened.

It to be so daunting to decipher all the weird tech-lingo I uncovered on the Internet.

So i took the upon myself to execute the research forced to fix the problem.

To deal with an Xfinity remote that is not working, try programming and also resetting the remote.

If the doesn’t automatically fix the Xfinity remote, troubleshoot the unresponsive far buttons. As a last resort, you deserve to reset your Xfinity Box.

What causes Xfinity far to not work?

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My first instinct to be to just slap the remote against my palm, however something said me that would carry out no good.

Instead, i looked right into the potential factors for the Xfinity remote to protect against working.

Remote Programming

Different manufacturers use slightly various IR signals to transmit instructions like an altering the volume or the channel.

So you need to “program” your remote come send signals that enhance the signal they’ve draft to job-related with the TV.

All the usually entails is inputting a 3 digit code corresponding to the manufacturer v your far so the the remote to know the brand the the TV.

If the remote hasn’t to be programmed correctly, then the TV won’t have the ability to understand the commands the far is sending out it.

Physically Broken

There is a opportunity that your remote hardware could be damaged.

This way that over there is miscellaneous wrong through the physics remote.

Broken hardware is a probable reason for the far not working properly.

Dead Battery

Battery problems could additionally be leading to your far to not work.

Even if you’ve successfully controlled to program and connect your remote to the set-top box, if the remote batteries room dead, her Xfinity Remote will not work.

Troubleshoot Unresponsive far Buttons

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If your Xfinity remote control buttons are not to work or responding properly, climate you can troubleshoot the buttons.

This entails pressing and holding the individual buttons to shot and find out what’s bring about it come malfunction.

More detailed steps are below.

Steps:

Take your Xfinity remote and also then press any kind of button ~ above the remote. On the other hand, to speak you’ve pressed one unresponsive button and also you execute see the LED flashing, if you notification that it’s flashing red 5 times, it means that your remote batteries room running very low. Every you need to do currently is change the old batteries with new ones. Her remote will start functioning optimally again. If none of the aforementioned solutions work, don’t panic. Just call Xfinity’s customer care for help. 

Xfinity Flex Remote no Working

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If you have actually the Xfinity Flex Streaming TV crate in particular, you might be facing issues ranging from not being able come activate it come it not an altering volume, come it not transforming the channels.

You have the right to fix it by unplugging the HDMI and also the USB-C cables and also plugging them back in.

Ensure the you usage the Flex remote from within ten feet away from the TV Box.

If you can’t choose the language for the interface, try resetting the remote.

Another avenue to go under is the net route.

Ensure that you have actually a good, strong Wi-Fi connection.

If not, shot resetting your Xfinity Modem.

You could also shot an Xfinity Ethernet connection.

You can additionally press theWPS button on the bottom of the Flex streaming TV box to reconnect to your network.

If friend come throughout an error screen and you can’t resolve the worry on her own, note the error code on the bottom-right corner of your TV screen.

Then, contact Xfinity customer Service and let them know what the error password is.

Programming and also Resetting the Remote

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In instance troubleshooting hasn’t worked, another great way to acquire your remote buttons to job-related again is by programming and resetting her remote.

This method unpairing the far from your TV Box and TV and also then resetting the far control.

The measures for performing this factory reset have been given as follows:

Factory Resetting the Xfinity XR11 Remote through a Setup Button

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If you have actually the XR11 far model, you deserve to reset her remote v the setup button.

Just monitor the measures that have been described below to efficiently reset your XR11 remote.

Steps:The first thing you should do is uncover the Setup button.It’ll it is in on the bottom next of the remote.Once you’ve uncovered the setup button, click that button. You have to press the button till you check out the LED turns environment-friendly from red.After the LED has actually turned green, push 9-8-1.After you’ve pressed 9-8-1, the LED need to flash environment-friendly twice. This method that your remote has actually been properly reset.

Just mental that when you reset her remote, the far is no longer connected to the set-top box.

This method that you have actually to connect your Xfinity remote to your TV box again prior to you begin using the remote.

If you don’t Pair her Xfinity far to the TV box after resetting the remote, your remote won’t work.

Factory Resetting the Xfinity XR15 remote without a Setup Button

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If you have the XR15 remote model, it way that your remote doesn’t have actually a setup button.

But that doesn’t typical you can’t reset your remote.

All you have to do is monitor the steps mentioned below to reset her XR15 remote without the setup button.

Steps:The very first thing you’ll need to do is discover two buttons. Uncover the D (diamond) and A (triangle) buttons.Use both her hands because that this step. ~ you’ve found the D and also A buttons, press the two buttons at the exact same time and also hold because that 3 seconds.After 3 seconds, you’ll check out that the LED shade will adjust from red to green.When the LED color changes from red come green, just press 9-8-1.After you’ve pressed 9-8-1, the LED should flash blue thrice. This means that her remote has been effectively reset.

After your Xfinity remote has been efficiently reset, friend will have to pair and also connect your set-top box v the remote as soon as again.

This is because when her remote is reset, it it s okay disconnected native the set-top box.

And without reconnecting your Xfinity remote to her TV Box, you won’t have the ability to operate the remote.

Factory Resetting the Xfinity XR2 Remote through a Setup Button

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Now perhaps you’re not like me. Perhaps you don’t have a an intricate Xfinity Remote and also you have an larger model.

Luckily, the XR2 Remote has actually a Setup Button, so the Reset procedure is nice straightforward.

To factory Reset the Xfinity XR2 simply follow these steps:

Steps:The first thing you should do is discover the Setup button.It’ll it is in on the bottom next of the remote.Once you’ve uncovered the setup button, click on that button. You need to press the button till you see the LED readjust color indigenous red come green.After the LED has turned green, press 9-8-1.After you’ve pressed 9-8-1, the LED must flash green twice. This way that your remote has been effectively reset.

Just remember that once you reset her remote, the far is no longer associated to the set-top box.

So, you have to connect your Xfinity remote to her TV box again prior to you start using the remote.

If girlfriend don’t pair your remote to the TV crate after resetting the remote, your remote won’t work.

Factory Resetting the Xfinity XR5 Remote with a Setup Button

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Maybe you’ve got an XR5, i m sorry is basically the XR2, however newer.

Luckily, the XR5 Remote has a Setup Button, so the Reset process is pretty straightforward.

To factory Reset the Xfinity XR2 simply follow these steps.

Steps:The first thing you should do is find the Setup button.It’ll it is in on the bottom side of the remote.Once you’ve found the setup button, click that button. You have to press the switch till you watch the LED readjust color from red to green.After the LED has actually turned green, push 9-8-1.After you’ve pressed 9-8-1, the LED have to flash green twice. This means that her remote has been efficiently reset.

Just mental that as soon as you reset her remote, the far is no longer connected to the set-top box.

So, you have actually to affix your Xfinity remote to your TV box again before you start using the remote.

If you don’t pair your remote to the TV crate after resetting the remote, her remote won’t work.

Set Up your Xfinity X1 Remote through Your TV

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After Resetting her Xfinity Remote, you’ve gained to collection it up through your TV again or that won’t work.

Follow these steps to pair your Xfinity Remote through your TV:

Steps:

Ensure that your TV is switched on and on the right input, linked to her Xfinity X1 Box.Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of her remote.If friend don’t have actually a Setup switch (XR15), press and hold the Xfinity and also Info (i) buttons for a few seconds.The LED at the optimal of the remote will readjust color native red come green.Pressing the Xfinity switch will trigger a 3-digit code to appear on her TV Screen. Enter this password on her Remote.Your tv will educate you once the pairing process has been completed. You can press the “OK” button to confirm and also exit the interace.

Reset your Xfinity Box

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Now, there is a possibility that the first solutions haven’t operated for you.

Don’t panic, it means that the cause of the difficulty is different.

There is a high opportunity that over there is a difficulty with your Xfinity Box.

But the great news is that you deserve to fix this difficulty on your own.

All you have to do is reset your Xfinity Box. This is among the an initial things girlfriend do when your Xfinity Cable box is not Working.

Just follow the steps provided below:

Steps:

First points first, find the reset button on your set-top box.After you’ve situated the reset button on her set-top box, just press and also hold that button for 5 seconds.Another option you have instead the manually resetting your Xfinity TV crate is v the “Xfinity mine Account” app. Manually resetting your TV box is dubbed the short reset. If you want to reset your TV Box v the app, pick the long reset option. Open up the application on whatever an equipment you have downloaded and also installed that on.After this, just pick the long reset option. That’s it! A quick and easy fix.

Xfinity far Red Light: What to Do?

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If your Xfinity far Flashes red 5 times after friend press any type of of the buttons, it indicates that your remote’s batteries are practically drained, and also they need to be replaced.

If it flicker from green to red, climate that means that either your Remote and also the TV crate aren’t connected, or the the far is out of range.

Setup button on Xfinity Remote

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The Setup button is provided to set up her Xfinity Remote with your Xfinity X1 TV box.

You can discover it on enlarge Xfinity Remotes like the XR2, XR5, and XR11 normally at the bottom left that the switch layout.However, you could find that newer remotes favor the XR15, XR16, and the Xfinity Flex Remotes don’t necessarily have actually a Setup button.

You can still usage the same process to pair your Xfinity Remote, however instead the pressing and holding the Setup button, you’ll need to simultaneously host down the “Xfinity” and also “i” buttons.

Voice Command Not working on Xfinity Remote

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If Voice regulates don’t work on your Xfinity Remote, but regular buttons acquire a solution from the TV, climate it’s feasible that her Xfinity far batteries space low and need replacing.

Regular switch presses just require one IR diode to flash, however Voice regulates require record and evaluating your voice, i m sorry demands more battery.

Another opportunity is that your Xfinity TV crate wasn’t set up properly and so cannot identify your voice.

Reset her Xfinity Box and also Re-Pair her Remote through it to obtain it to acknowledge your Voice Commands.

Xfinity remote Won’t revolve Off TV Box

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If you can’t turn off your Xfinity TV Box v your Xfinity Remote, shot pressing the Power button on the front dashboard of the Xfinity TV Box.

If friend don’t want to turn it off every single time like this, you have the right to configure her TV crate to go into Power Saver Mode automatically by walk to settings > machine Settings > PowerPreferences >Power Saver> ON.

If the doesn’t work, you can just leave her Xfinity TV crate on while transforming off her TV.

Xfinity Remote guide Not Working

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It’s feasible that the Guide switch itself isn’t working, in which situation you’ll need to replace her Comcast Xfinity remote.

But it’s also possible that you just need to reset your remote to gain your Xfinity Remote overview to work-related again.

Conclusion

When her Xfinity remote doesn’t work, over there aren’t a many potential causes. Acquiring it to occupational again is a simple process.

Try troubleshooting the unresponsive buttons.

If the doesn’t work, friend can try resetting and programming your remote with or without the setup button.

Another great solution would certainly be come reset her set-top box.

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Frequently asked Questions

How do I resync my Xfinity Remote?

The Xfinity remote have the right to be resynced either through or without the setup button.

If you’re resetting the XR11 remote v a setup button, press and hold the setup switch till the LED flashes green and then push 9-8-1.

The LED will certainly flash eco-friendly twice.

If you’re resetting the XR15 remote, press and hold the D and A buttons at the same time for 3 seconds.

Press 9-8-1.

The LED will flash blue thrice indicating the the remote has been reset.

What do you do as soon as your far won’t adjust channels?

The an initial thing to examine if the remote buttons are unresponsive is to check the batteries.

Troubleshooting the unresponsive buttons is the finest option.

How perform I reset my X1 Remote?

Find the setup button on the remote.

Press and hold the setup switch till the LED flashes green and also then push 9-8-1.

The LED will flash eco-friendly twice.

Why is my TV no responding to the remote?

There might be worries with the remote battery or the far hardware.

Apart indigenous that, concerns with programming and also pairing the remote to the set-top box and problems concerned the application or an equipment are various other probable issues.

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What do the A, B, C, and D buttons on an Xfinity remote do?

The A button shows you the assist Menu, if the B button takes you straight to the availability Settings.